1. Introduction
At Exgentleman.com, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not entirely happy with your order, our Return and Refund Policy is designed to make the process as stress-free as possible. You can easily return your product by messaging us on WhatsApp or emailing us at support@exgentlman.com. Just share the product details, and we’ll handle the rest!
2. Return Policy
- Timeframe: You have 7 days from the date of delivery to return or request a replacement for any item you are not satisfied with.
- Condition: Items must be returned in their original condition, including all packaging, tags, and accessories.
- No Questions Asked: We believe in providing a hassle-free return experience. You don’t need to provide a reason for the return. Simply let us know if you wish to return or replace your item.
3. Replacement Policy
- Exchange: If you prefer a replacement rather than a refund, we will gladly process an exchange for you. Just let us know your preference within the 7-day return period, and we will arrange for the replacement item to be shipped to you.
4. Refund Policy
- Full Refund: If you decide to return an item, we will issue a 100% refund once the returned item is received and inspected. This includes the full purchase price of the product.
- Processing Time: Refunds are processed within 2-3 business days after we receive the returned item. The amount will be credited to your original payment method.
5. How to Return an Item
- Contact Us: To initiate a return or replacement, please contact our customer support team. You can easily return your product by messaging us on WhatsApp or emailing us at support@exgentlman.com. Just share the product details, and we’ll handle the rest!
- Return Instructions: Our team will guide you through the return process and provide you with the necessary return shipping address and instructions.
6. Shipping Policy
1. Shipping Timeframe
We aim to process and ship all orders within 1-2 business days. Delivery typically takes 5 business days from the date of shipment, depending on your location.
2. Shipping Rates
Shipping charges are calculated at checkout based on the weight and destination of your order.
3. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status of your purchase.
4. Delays and Issues
Exgentleman is not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control. If there is an issue with your order, please contact our customer service team as soon as possible.
7. Shipping Costs
- Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect. In such cases, we will cover the return shipping cost.
- Original Shipping Charges: Shipping fees from your original order are not refundable.
8. Guarantee for Applicable Products
At Exgentleman, we offer a 6-month guarantee on select products to ensure you receive the best quality.
What’s Covered:
Our 6-month guarantee covers manufacturing defects only.
If any manufacturing defects are found, we will offer a replacement at no extra cost.
What’s Not Covered:
Damage due to misuse, normal wear and tear, or improper care of the product.
Any defects arising from external causes not related to manufacturing.
How to Register for the Guarantee:
After your purchase, register your product by sending a screenshot of your purchase invoice to our WhatsApp at 8826261861.
How to Claim Your Guarantee:
If you encounter any issues within 6 months, simply send your purchase invoice and details of the defect to our WhatsApp at 8826261861.
Once reviewed and approved, we will arrange a replacement at no extra cost.
9. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return or replacement, please contact us at support@exgentleman.com. We are here to help and ensure you have a positive shopping experience.
Thank you for shopping with Exgentleman.com. We value your business and strive to provide the best products and customer service.